Quality Clauses for Services


1.     INSPECTION SYSTEM: Unless otherwise specified on the face of this purchase order, the Supplier shall have an adequate inspection system for maintaining control of materials/products fabricated/manufactured in their facility. Calibration procedures must meet, as a minimum, the requirements of ISO 17025 or ANSI Z-540. Supplier’s inspection system may be periodically audited by DEXTER DESIGN personnel and/or by its customers.


2.     ESCAPMENT NOTIFICATION: Supplier shall notify DEXTER DESIGN within 48 hours in writing of any nonconforming product when detected after delivery, including the DEXTER DESIGN PO and any applicable lot or batch numbers.


3.     RECORDS: Supplier shall maintain all manufacturing, inspection and test records for at least minimum of (10) years after the date of shipment to DEXTER DESIGN.  These records must be legible, readily identifiable, easily retrievable and stored in a manner to protect them from any potential damage. Supplier shall also establish the means to disposition any non-conforming records.  DEXTER DESIGN will have the right of access by the organization, their customer, and regulatory authorities to all facilities involved in the order and to all applicable records.


4.     CHANGE CONTROL:  DEXTER DESIGN must be notified of any changes that affect an approved part or process, prior to the implementation of the change. 


5.     CHANGE OF OWNERSHIP, LOCATION AND/OR QUALITY SYSTEM:  Supplier shall notify DEXTER DESIGN in writing, if there is a change of ownership, location and/or quality system.  This notification should be given as early as possible, before the changes are implemented.


6.     SUPPLIER QUALITY PROGRAM: Supplier shall have an established Quality program or Inspection system, whose procedures are in accordance or compliant with: If required by contract


A.     ISO 9001/AS 9100

  ISO 9003